Privacy Policy

This Privacy Policy governs the manner in which FCRF Academy (“the Academy,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “users”) of our website, https://fcrf.academy/, learning platforms, applications, and related services.

This Privacy Policy applies to the FCRF Academy website, course registration and enrolment processes, learning management system (LMS), webinars, certification programs, mobile applications, and other products and services offered by FCRF Academy.

FCRF Academy is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy is intended to comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), and other applicable laws and regulations relating to personal data protection in India.

Information Collection

We may collect personal data from users in various ways, including when users visit our website, submit a course enquiry, register for a webinar, enrol in a course, make a payment, create or use an LMS account, attend a live session, access course materials, use our mobile application, contact our support team, or otherwise interact with our services.

The types of personal data we may collect include, but are not limited to:

Full name
Email address
Mobile or telephone number
City, state, or country
Organisation or company name
Job title or professional designation
Educational or professional information where relevant
Course, certification, or webinar selected
Registration and enrolment information
LMS account and login information
Course participation and attendance information
Assessment and completion information
Certification information
Payment and transaction information
Billing and invoice information
Information provided through customer support or other communications
Any other information voluntarily provided by users

We may also automatically collect certain technical information when you access our website or digital services, including IP address, browser type, device information, operating system, pages visited, referring website, date and time of access, usage information, and information collected through cookies or similar technologies.

Course Registration and Enrolment

When you register or enrol for an FCRF Academy course or certification program, we may collect and use your personal information to process your registration, create your learner account, provide LMS access, communicate course-related information, allocate you to the relevant program or batch, and provide the educational services associated with your enrolment.

FCRF Academy programs may include live expert-led sessions, recorded sessions, learning resources, practical exercises, assessments, and certification. Course pages currently state that live sessions are recorded and uploaded to the LMS together with session PDFs and learning resources.

Webinars and Events

FCRF Academy conducts webinars, masterclasses, and other educational events.

When you register for a webinar or event, we may collect information such as your name, email address, mobile number, organisation, and other registration details.

This information may be used to process your registration, provide access links, send event-related communications, manage participation, and provide relevant information relating to the event.

FCRF Academy currently uses registration details to provide registered participants with webinar access information, including Zoom links sent to the registered email address.

Learning Management System and Mobile Application

FCRF Academy provides learners with access to an LMS and dedicated mobile applications for Android and iOS.

We may process information relating to your LMS account and learning activity, including account information, login activity, course access, attendance, learning progress, course materials accessed, assessments, completion status, and certification information.

The FCRF Academy website states that learners can access live sessions, recorded classes, and course materials through the web-based learning platform and mobile application.

Live Sessions and Recordings

FCRF Academy conducts live and interactive educational sessions.

Live sessions may be recorded and subsequently uploaded to the LMS for access by eligible learners.

Recordings may contain information such as:

Instructor audio and video
Participant names
Questions asked by participants
Chat messages
Participant interactions
Presentation or screen content
Other information voluntarily shared during a session

Participants should avoid sharing unnecessary personal, confidential, or sensitive information during live sessions, chats, or other recorded interactions.

The Academy currently states that live sessions are recorded and uploaded to the LMS within approximately 3–5 hours after completion.

Certification Information

Where you complete an FCRF Academy program or meet the applicable certification requirements, we may collect and maintain information necessary to administer and issue your certification.

This may include:

Name
Course or certification name
Batch or cohort information
Completion status
Assessment information
Certificate number or identifier
Certificate issue date
Verification information

Certification information may be retained for the purpose of maintaining academic and certification records and enabling certificate verification where applicable.

Payment and Transaction Information

When you purchase a course, certification, webinar, or other paid service, we may collect information necessary to process and administer the transaction.

This may include:

Name
Email address
Mobile number
Billing information
Organisation information
Course or program purchased
Transaction reference
Payment status
Invoice information
Tax-related information where applicable

Payments may be processed through third-party payment service providers. Where a third-party payment provider processes payment credentials, that provider may independently process such information in accordance with its own privacy policy and terms.

Information Usage

We may collect and use personal data for the following purposes:

To process registrations: To register users for courses, certifications, webinars, masterclasses, and other programs.
To provide learning services: To provide LMS access, live sessions, recorded classes, learning materials, assessments, and other educational resources.
To manage learner accounts: To create and maintain learner accounts and provide access to relevant courses and resources.
To provide certification: To evaluate completion requirements and issue, maintain, and verify certificates.
To communicate with users: To send registration confirmations, course information, class schedules, LMS access details, webinar links, updates, support responses, and other service-related communications.
To process payments: To process course fees, maintain transaction records, issue invoices, and manage refunds where applicable.
To provide support: To respond to questions, technical issues, registration problems, and other support requests.
To improve our services: To understand how users interact with our website, LMS, courses, and applications and to improve our educational services and user experience.
To maintain security: To protect our website, LMS, applications, systems, and users from unauthorized access, fraud, abuse, and security incidents.
To conduct webinars and events: To administer registrations, participation, access, and communications relating to webinars and other events.
To comply with applicable laws: To comply with legal, regulatory, governmental, accounting, tax, and other lawful requirements.

Communication and Marketing

We may contact users regarding their registration, enrolment, course, webinar, payment, LMS account, certification, support request, or other services requested by them.

Where permitted by applicable law, we may also communicate information regarding FCRF Academy programs, upcoming courses, webinars, masterclasses, events, educational opportunities, and related services.

Where separate consent is required for promotional communications, we will obtain the appropriate consent.

Users may opt out of promotional communications by using the unsubscribe mechanism provided in the relevant communication or by contacting us through the available support channels.

Opting out of promotional communications will not prevent us from sending essential communications relating to an active course, registration, payment, LMS account, certification, or support request.

Information Protection

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, destruction, or other unlawful processing.

Our security measures may include access controls, authentication mechanisms, restricted administrative access, secure hosting, secure data transmission, backups, monitoring, logging, and other safeguards appropriate to the nature and risks associated with the personal data we process.

Although we take reasonable measures to protect personal data, no method of transmission or storage over the internet can be guaranteed to be completely secure.

WhatsApp, Telegram and Other Communication Platforms

FCRF Academy may provide WhatsApp, Telegram, or other communication channels for program-related announcements, learner interaction, community participation, and support.

FCRF Academy course information currently states that learners may access an official WhatsApp group through the LMS after completing payment, with the group used for program-related updates and continued community interaction.

If you choose to participate in a third-party communication platform, that platform may independently process your personal data according to its own privacy policy and terms.

Users should avoid sharing unnecessary personal, confidential, or sensitive information in community groups or public discussions.

Third-Party Websites and Services

Users may find links, integrations, or services on our website that connect to third-party websites, applications, platforms, or services.

These may include payment platforms, webinar platforms, app stores, communication platforms, social media services, and other external services.

We do not control the privacy practices, content, or security of third-party websites and services.

Browsing or interacting with any third-party website or service is subject to that third party's own terms and privacy policy.

We encourage users to review the privacy policies of third-party services before providing personal information directly to them.

Cookies and Similar Technologies

FCRF Academy may use cookies, pixels, tags, local storage, and similar technologies to operate, secure, analyse, and improve our website and digital services.

These technologies may be used for purposes including:

Website functionality
Security
Session management
Remembering preferences
Analytics
Performance measurement
Understanding website usage
Marketing or advertising measurement, where applicable

Where consent is required under applicable law for non-essential cookies or similar technologies, the appropriate consent mechanism will be provided.

Users may also manage cookies through their browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Course registration and learner information may be retained for as long as necessary to administer the relevant program, provide learner support, maintain academic records, and manage certification.

Transaction, invoice, and payment-related information may be retained for periods required for accounting, tax, legal, and regulatory purposes.

Certification and completion information may be retained for the purpose of maintaining certification records and enabling verification where applicable.

Security and technical information may be retained for a reasonable period necessary for security, troubleshooting, fraud prevention, and system administration.

When personal data is no longer required, we take reasonable steps to delete, erase, or anonymize it, subject to applicable legal and operational requirements.

Data Accuracy

We take reasonable steps to maintain accurate and relevant personal data.

Users are responsible for providing accurate and up-to-date information when registering for courses, webinars, certifications, or other FCRF Academy services.

If you believe that the personal data we hold about you is inaccurate or incomplete, you may contact us and request correction.

Your Privacy Rights

Subject to applicable law, users may have the following rights in relation to their personal data:

Right to access: You may request information about the personal data we process and other information you are entitled to receive under applicable law.
Right to correction: You may request correction of inaccurate or incomplete personal data.
Right to erasure: You may request deletion or erasure of personal data where applicable under law.
Right to withdraw consent: Where processing is based on consent, you may withdraw your consent.
Right to grievance redressal: You may raise a grievance regarding the processing of your personal data.
Right to nominate: Where applicable under the DPDP Act, you may nominate another individual to exercise your rights in accordance with applicable law.

Exercising Your Privacy Rights

To exercise your applicable privacy rights, withdraw consent, request correction or deletion, or raise a privacy-related grievance, please contact:

FCRF Academy

Email: support@fcrf.academy

Phone: +91 93055 05449

Website: https://fcrf.academy/

For privacy-related requests, please mention “Privacy / DPDP Request – FCRF Academy” in the subject or message.

We may request reasonable information to verify your identity before processing certain requests.

We will review and process requests in accordance with applicable law.

Personal Data Breaches

In the event of a personal data breach, FCRF Academy will take reasonable steps to identify, contain, investigate, and address the incident and implement appropriate remedial measures.

Where required by applicable law, we will notify affected individuals and the relevant authority in accordance with the applicable requirements of the DPDP Act and DPDP Rules.

Children's Privacy

FCRF Academy's programs are primarily intended for students, graduates, working professionals, organisations, and other adult learners.

We do not knowingly seek to collect children's personal data for unrelated purposes.

Where applicable law requires additional safeguards or verifiable parental consent for processing a child's personal data, FCRF Academy will comply with the applicable requirements.

International Data Processing

Some third-party service providers used by FCRF Academy may process or store personal data outside India.

Where personal data is transferred or processed outside India, FCRF Academy will comply with applicable requirements and restrictions under Indian law and take reasonable measures to protect personal data.

Compliance with Laws

We may collect, use, retain, or disclose personal data where required or permitted by applicable law, regulation, court order, governmental authority, or other lawful request.

We may also process or disclose information where reasonably necessary to protect our rights, property, website, learning platforms, users, employees, service providers, or business interests, prevent fraud or abuse, investigate security incidents, or enforce applicable terms and policies.

Changes to this Privacy Policy

FCRF Academy reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our programs, services, technology, data-processing practices, third-party services, or applicable laws and regulations.

Any changes will be published on this page, and the “Last Updated” date will be revised accordingly.

We encourage users to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal data.

Contacting Us

If you have any questions about this Privacy Policy, our data-processing practices, your personal data, or your dealings with FCRF Academy, please contact us at: